Refund policy
Return & Exchange Policy
Due to the nature of our business and limited one-pair thrifted inventory, we do not offer standard returns or cash refunds.
If you experience a genuine issue with your order, you may contact us within 24 hours of receiving your item to request a review.
To be eligible for review, the item must be in the same condition as received, unused after delivery, and with original packaging (if applicable). You may also be asked to provide your order number, proof of purchase, and clear photos/videos of the issue.
To start a claim, please contact us at fourceshoes@gmail.com.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong item. We will review the issue and work to resolve it as quickly as possible.
To report an issue, please contact us at fourceshoes@gmail.com within 24 hours of delivery with clear photos/videos of the item and packaging.
Exceptions / Non-Returnable Items
As we deal in thrifted and limited-stock footwear, all sales are final and we do not offer refunds.
Please review product photos, size details, and condition descriptions carefully before placing your order.
We do not accept returns or refunds for:
- Change of mind
- Size preference after ordering
- Minor signs of wear already shown/described
- Sale/discounted items
- Gift cards or vouchers
If you have questions before ordering, feel free to contact us.
Exchanges
We currently do not offer direct item-to-item exchanges due to unique one-pair inventory.
However, if your exchange request is approved (for eligible cases such as wrong item sent or major undisclosed issue), we will issue a store voucher/credit equal to the approved amount.
This voucher can be used toward purchasing another available pair in the future.
Voucher terms:
- Valid for future purchases only
- Non-refundable
- Can be used once unless otherwise stated
- Valid for [30/60/90] days (choose your policy)
Refunds
We do not provide cash refunds or refunds to original payment methods.
If a claim is approved after inspection, compensation will be provided in the form of a store voucher/credit redeemable on future purchases.
Contact Us
For any issue related to your order, contact:
Please include:
- Order number
- Photos/videos
- Brief explanation of issue